Extra 10% Off On Purchase Above 1499 " MASHA10 "

Return & Exchange Policy

SECTION 1 - HOW DO I RETURN THE ORDER I HAVE PLACED?

You can return your order within 15 days of its delivery.

Click the link to process https://www.mashasleepwear.com/apps/ezy/returns

👉Return: The entire amount will be refunded to back to you.

👉Exchange: You can only exchange with size, If you want to buy something else please return the product, and place a new order

👉Policy: 15 days return

SECTION 2 - UNABLE TO SEE THE RETURN/EXCHANGE LINK ON THE PRODUCT WHEN TRYING TO PLACE A RETURN/EXCHANGE REQUEST ONLINE.

You can return your order within 15 days of its delivery. Please follow these steps to return order:

Our return and exchange policy allows for you to return/exchange your order within 15 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 15 days of the order’s delivery.

SECTION 3 - UNABLE TO PLACE A RETURN REQUEST

There are 2 reason due to which return option is not available on website

1. If your order is not marked delivered.The return request can be taken only after the order status is marked as 'Delivered' by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at hello@mashasleepwear.com.
2. You can return your order within 15 days of its delivery. The return option is withdrawn once 15 days period has passed since delivery

SECTION 4 - HOW DO I TRACK MY RETURN?

We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

SECTION 5 - HOW TO RETURN THE PRODUCTS?

1. Simply place unworn, unwashed merchandise with all tags attached in the original packing.
2. Please note that returns cannot be processed if any of the items including returned gift itemsare found to be in used or damaged conditions or with tags missing. or if any of the accompanying gift items are missing.

SECTION 9 - WHAT ARE THE ITEMS/SERVICES THAT CANNOT BE RETURNED OR EXCHANGED?

1. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.

QUESTIONS AND CONTACT INFORMATION

If you have any questions concerning our Refund Policy, please send an email with Subject: Refund Compliance to hello@mashasleepwear.com